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Slack might be one of the best-known collaboration tools on the market today, but it’s far from being your only option. There are more reasons than you might think.

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I would say, if you are going down the Webex calling route, it would be just as easy to train your users to go to Webex app to make and receive their PSTN calls.If you’re already using Slack, why would you want to download Webex Teams?

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Webex Calling from VanillaIP is £4.16 per user per month for the base user license with access to all common PBX functionality via the Broadworks soft switch. ThoughtsĬisco would position the benefits of this approach as being that you don’t need a Microsoft Phone System licence (£6 PUPM list) and that you can pin the Webex call app on the left rail to let the teams user make phone calls, however, all the app is really doing is firing a link to launch the Webex app.

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Of course, you can install the Webex app on mobile to make and receive PSTN calls too, it just has nothing to do with teams in that case. Note you need Webex installed on the mobile. On Teams Mobile app, iOS and Android, there is no Webex PSTN dialler/dial pad, but for people you are having a private chat with, you can click the app to again launch the Webex app on the mobile. Obviously, you need the Webex desktop app installed and signed in on the PC. Running it in the Teams Web app actually works too, what the app is doing is just firing a link to webextel:+123123123 and then the browser redirects that to the installed Webex app. I guess this would work if the email matched another Webex account, or if the contact I was chatting with had a PSTN number listed it would give the option to dial that. It also installs a link in the apps for chat that fires Webex for a SIP URI call I guess Cisco might make the case that the native Teams phone app also pops a new window for your call.Īs you would expect, incoming calls are direct to the Webex client and Teams doesn’t know about them. Teams has no understanding you are in a Webex PSTN call, your Teams presence will not change to “in a call”. Note, if you were going down this route you might choose to hide/unpin the native Calls “app” on the left rail (though this can also be used for internal Teams VoIP calling, so you might want both).Įntering a number in Webex Call and clicking call pop’s the Webex app into focus in front of TeamsĬlick Yes and Webex is making the PSTN callĪll Call controls are in the Webex client, not Teams or the Webex Call app. The app required Office 365 administrator approval, which I was surprised by, as everything the Webex Call app is doing seems to be local to the machine. Then in Microsoft Teams, in the Teams app store, I installed “Webex Call”Ĭisco also have a Jabber call app, which is the same concept but for Jabber on Cisco Unified Communications Manager (their on-premises PBX)

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Thanks to VanillaIP, a leading UK cloud comms provider who are also a BroadSoft and Cisco Webex Calling plan partner, who were kind enough to give me a trial Webex account with calling enabled via them for testing.įirst I downloaded the normal Webex app from and signed in The Webex dialer app doesn’t actually manage the audio of the call, all the app is doing is launching the Webex app to make the call, which must also be installed on the machine.

It’s actually a Webex dialler app for Teams, available right in the Teams app store, that “replaces” the Microsoft Calling “app”/feature. To teams, it’s just like any other direct routing setup.Ĭisco Webex Calling integration for Teams is quite different.

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In this model, the teams user gets a full native PSTN calling experience across all teams clients. Most of these UCaaS integrations rely on the Teams user having the Teams Phone System Licence and leveraging direct routing to allow the UCaaS provider to route calls to and from Teams.Ī number of UCaaS providers leverage call2teams, a provider who can bridge between the UCaaS providers system/APIs and Microsoft Teams Direct Routing. Many UCaaS providers now have integrations to Microsoft Teams to allow users to use Microsoft Teams, but leverage the UCaaS provider for the PSTN connectivity.

Cisco Webex Calling Microsoft Teams Integration Hands-On In this blog I get hands-on so you can understand what it is and isn’t.

Interestingly there is also a Cisco Webex Calling integration for Microsoft Teams. There is a specific Webex Calling app for Android, iOS, Mac, Windows Desktop specifically for phone/calling, but users can also use the normal Webex App for calling.

Bring your own Carrier via Local Gateway.

Calling plans from 30 Webex Calling service providers worldwide.

Webex calling has 3 PSTN connectivity options

Cisco Webex Calling is Cisco’s cloud-based phone system integrated into Webex.

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